☩ Shipping & Return Policies ☩
The Crafting Process
Every artifact from Eternal Shepherd Scrolls is individually laser-carved, assembled, and sealed by hand. As this is not mass production, please allow 3 to 5 business days for careful preparation of the order prior to shipping.
Domestic Shipping (USA)
Eternal Shepherd Scrolls is pleased to offer complimentary standard shipping on all orders within the United States. Items will be sent via USPS Ground Advantage (with tracking) and typically arrive within 3 to 5 days after leaving the workshop.
International & Canadian Shipping
It is a great honor that these prayers are sent to brethren around the world. Because the artifacts range from lightweight pocket scrolls to heavy, solid wood wall crosses, international shipping costs are calculated automatically at checkout based on exact weight.
Orders destined for Canada are eligible for complimentary shipping on all purchases over $200.00.
Customs Note: Please be aware that international buyers are responsible for any local customs duties or import taxes required upon delivery.
Order Cancellations
Understanding that mistakes can happen when selecting languages or cross styles, a full, unquestioned refund will gladly be issued if a cancellation is requested within 24 hours of placing the order, before the physical wood-burning process begins.
Returns & Damages
Due to the sacred, handcrafted nature of these artifacts and the permanent wood-burning process, returns or exchanges cannot be accepted once an order has shipped.
Great care is taken in packaging every artifact. However, if a cross or scroll arrives damaged due to rough handling by the postal service, please reach out to ministry@eternalshepherdscrolls.org within 48 hours of delivery. Simply include a photograph of the damaged piece and the exterior packaging, and an identical replacement will immediately be carved and shipped at no cost.
Please note that replacements are offered for transit damage, rather than refunds.
☩ Crafted with care and devotion ☩
☩ Where are we sending your order? ☩
Choose payment method:
Free shipping within the USA
Taxes calculated at checkout